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What does the lifetime warranty not cover?

Warranty Does Not Protect Against

After iCracked repairs the device, the warranty does not protect against:

  • Subsequent mishandling that causes the frame to bend, twist, or crack
  • Water damage
  • Subsequent accidental or purposeful drops
  • Tampering with internal hardware
  • Damage resulting from attempted customer repairs
  • Software issues unrelated to the repair
  • Jailbroken devices
  • New damages unrelated to the original repair
  • Any loss of data occurring as a result of the repair - customers are advised to back up all data prior to repair attempt.
  • Battery replacements.  Batteries are considered a consumable product and iCracked does not offer a lifetime warranty on battery replacements.

Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

  • Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
  • Existence of damage to the frame of device, as noted prior to the repair
  • Water damage
  • Jailbroken devices
  • Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Your iTech or repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the reparability of your device.
  • a NON-Working, damaged or severed home button/Bio-Metric scanner
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